Your questions, answered straight.

Most things run on a rolling basis, and there is a discount if you commit for longer. There are never multi-year agreements, and the terms are always clear before you start.

You choose: pay as you go when you need help, a one-off price for a set-up project, or a fully managed monthly package. Everything is quoted upfront.

Yes. For example, I set up Microsoft 365 and leave the billing with you, then step in when you need a hand. Or I run the whole thing as a managed service.

I review your package regularly. Unused licences, duplicate tools and plans you've outgrown get trimmed so you only pay for what you use.

Yes, both, and mixed teams where some people are on Macs and some on Windows. I'll make sure everything works together.

Yes, for Macs. Jamf is a tool for managing Apple devices, and I use it for things like enrolment, apps and security settings. Windows PCs are managed with Microsoft 365 tools such as Entra ID. I'll also tell you honestly if it's more than your business needs.

Yes, both. I'll recommend whichever suits how your team works, and if you're already on one, I keep you there or move you across carefully.

Yes. I have significant hands-on experience with CRMs. I'll look at how you find and keep customers, recommend something that fits (not just the biggest name), then set it up and train your team.

Both. I start by learning how your business works, then recommend the platforms and workflows that fit, and explain why, so you're not left guessing from a list of products.

Yes. I'll look at what's in place first so nothing gets switched off by accident, then move things across properly.

I'll give you an honest answer. If a repair makes sense, I'll do it. If replacing is better value, I'll say so.

You can be live 7 days from agreement. Most first drafts are ready in under 7 days. The full timeline depends on your content and how quickly we can review it together.

Yes. I can manage your domain alongside your hosting, email and SSL, so everything comes from one bill and one person instead of several providers.

Website design starts from £995, including a 1-hour consultation and a 1-hour review. Your first year of hosting, backups, SSL and email is free with any website design. After that, hosting starts from £30 per month, including an email mailbox, SSL and backups. Updates and SEO optimisation are optional extras. The final price depends on what your site needs, and I'll quote before we start.

Yes, please. Share your thoughts, inspiration and branding, and I design the site around them. I design every site myself, so I don't build from another designer's work.

Security and backups are part of how I set things up. I'll tell you where your data lives and who can access it.

Practical things: drafting emails and documents, answering common questions, summarising meetings, and automating repetitive admin between the tools you already use.

No. I'll set it up around how you already work and show you how to use it, step by step.

It depends on the tool and its settings. I help you choose tools with proper privacy controls and set clear rules about what should and shouldn't go in.

The aim is to take repetitive work off people so they can focus on the work that matters. And if AI isn't the right answer for something, I'll tell you.